Terms & Conditions

Company Registration Number: 15936785 (Registered in England and Wales) Registered Address: 29 Diamond Rd, Slough, SL1 1RT, United Kingdom Contact Email: info@domoworktops.com Contact Phone: 07427277272

These Terms and Conditions (“Terms”) govern the supply of goods (worktops) and any associated services (such as templating and installation) by Domo Worktops to you, the Customer. By placing an order with us, you agree to be bound by these Terms.

1. Definitions

  • “Company,” “We,” “Us,” “Our”: Refers to Domo Worktops, Company Registration Number 15936785.
  • “Customer,” “You,” “Your”: Refers to the individual or business purchasing Goods from Us.
  • “Goods”: Refers to the worktops, materials, and any ancillary items (e.g., upstands, sinks) supplied by Us.
  • “Bespoke Goods”: Refers to Goods that are cut, fabricated, or made specifically to Your dimensions, specifications, or templates, and which cannot be resold to the general public. This typically includes all cut and fabricated worktops.
  • “Order”: Your offer to purchase Goods from Us, placed either via the Website, email, or in person.
  • “Contract”: The legally binding agreement between You and Us for the sale and purchase of the Goods, incorporating these Terms.

2. Basis of Contract

2.1 Formation

A legally binding Contract will only be formed when We issue written acceptance of Your Order (the “Order Confirmation”), which may be via email or post, and after Your initial payment has cleared. Quotations provided by Us are invitations to treat and are valid for 15 days unless otherwise stated.

2.2 Product Variation

  • Natural Stone/Material: You acknowledge that many of our worktop materials (e.g., granite, quartz, marble) are natural products, and therefore colour, veining, patterns, and structure may vary from any samples, brochure images, or website photographs. Minor natural fissures, pitting, or colour variations are inherent to the material and do not constitute a defect.
  • Manufacturing Tolerance: All worktops are subject to industry-standard manufacturing tolerances. Any measurements, sizes, or thicknesses are nominal.

3. Price and Payment

3.1 Price

The price of the Goods and any services (including delivery, templating, and installation) will be as set out in Our quotation and confirmed in the Order Confirmation. Prices are inclusive of VAT (where applicable) at the current UK rate.

3.2 Payment Terms

  • A non-refundable deposit of 50% of the total Order value is required at the time of placing the Order. This secures the material and initiates the fabrication process.
  • The remaining balance is due 48 hours prior to the scheduled delivery/installation date
  • No delivery or installation will take place until the full payment has been received and cleared.

3.3 Default in Payment

If You fail to make any payment due to Us by the due date, We reserve the right to suspend or cancel delivery, charge interest on the overdue amount at a rate of 3% above the Bank of England’s base rate, and retain title to the Goods until paid for in full.

4. Templating and Measurements

4.1 Your Responsibility (Supply Only)

If You choose a “Supply Only” service, You are solely responsible for providing Us with accurate and final measurements/drawings. We will fabricate the Goods based on these specifications. We accept no liability for any errors, misfits, or subsequent costs resulting from inaccurate measurements provided by You.

4.2 Templating Service (If applicable)

  • Customer Presence: You, or a nominated adult representative with full authority to make decisions, must be present during the templating visit to confirm all details, including overhangs, joints, cut-outs, and edge profiles.
  • Site Readiness: The site (kitchen units, supporting structures) must be fully fitted, level, and secured before the templater arrives. We reserve the right to abort the templating appointment, and charge a cancellation fee, if the site is not ready.
  • Final Sign-off: The final template plan must be signed off by You. This signed plan forms the final specification of the Contract.

5. Delivery and Installation

5.1 Delivery Times

Any dates quoted for delivery and/or installation are estimates only. While We will make every reasonable effort to meet them, time for delivery shall not be of the essence, and We shall not be liable for any loss, damage, or expense caused by any delay.

5.2 Kerbside Delivery (Supply Only)

Unless otherwise agreed, delivery is to the kerbside or nearest accessible point to the Delivery Location. You are responsible for the safe and appropriate offloading, lifting, and transportation of the Goods from the delivery vehicle into Your premises. Worktops are heavy and often require multiple people and appropriate lifting equipment.

5.3 Site Conditions (Installation Service)

  • You must ensure safe, reasonable, and clear access from the point of delivery to the point of installation.
  • You must ensure that the area is clear of all other trades and obstructions on the installation date. We reserve the right to charge for time lost due to delays caused by Your failure to meet this condition.

5.4 Risk and Title

The Goods will be at Your risk (including loss or damage) from the completion of delivery or installation. Title (legal ownership) of the Goods will not pass to You until We receive payment in full for the Goods and any associated services.

6. Inspection and Acceptance

6.1 Inspection on Delivery/Installation

You must carefully inspect the Goods on delivery or immediately upon completion of installation.

6.2 Damages or Defects

  • You must note any visible damage, shortage, or defect on the delivery or installation sign-off note.
  • You must notify Us in writing (email is acceptable) of any claim relating to damage or shortages within 48 hours of delivery or installation.
  • Fitted Goods: If Goods are installed and subsequently claimed to be flawed or defective (e.g., colour mismatch), We will not be responsible for any costs incurred in re-fixing or re-plumbing. Flawed goods, if fitted, are deemed accepted.

7. Your Right to Cancel (Consumer Contracts Regulations 2013)

7.1 Non-Bespoke Goods (If applicable)

For any Goods sold that are not Bespoke Goods and are purchased through the website or over the phone (distance contract), You have a statutory right to cancel the Contract without giving any reason within 14 calendar days from the day You receive the Goods.

7.2 BESPOKE GOODS (Made-to-Measure Worktops)

Your right to cancel does not apply to Bespoke Goods. Under the Consumer Contracts Regulations 2013, distance contracts for the supply of goods that are “clearly personalised or made to your specifications” are exempt from the 14-day cooling-off period.

  • Once the Order Confirmation for Bespoke Goods is issued and manufacturing commences, cancellation will not be accepted.
  • If We agree to accept a cancellation or major change to a Bespoke Order before fabrication has begun, We reserve the right to charge You for any costs already incurred (e.g., material ordering, design work) and retain the initial deposit.

8. Warranties and Liability

8.1 Statutory Rights

We are under a legal duty to supply goods that are in conformity with the Contract. As a consumer, You have legal rights under the Consumer Rights Act 2015 that the Goods must be:

  • Of Satisfactory Quality.
  • Fit for Purpose (the purpose for which they are commonly supplied).
  • As Described (matching any description, model, or sample).

These statutory rights are not affected by anything in these Terms.

8.2 Company Warranty

In addition to Your statutory rights, We warrant that on delivery and for a period of one year from the date of installation, the Goods will be free from material defects in design, material, and workmanship.

8.3 Exclusions

We shall not be liable for a failure to comply with the warranty if:

  • The defect arises from fair wear and tear, willful damage, negligence, or abnormal storage or working conditions.
  • You fail to follow Our or the manufacturer’s oral or written instructions as to the care, maintenance, and use of the Goods.
  • The defect arises from any drawing, design, or specification supplied by You.

9. Limitations of Liability

Our total liability to You for any breach of contract or negligence shall be limited to the total price paid by You for the Goods and services under the Contract. We are not liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, or costs incurred by third parties (e.g., fitting or plumbing services).

10. Governing Law and Jurisdiction

These Terms and the Contract shall be governed by and construed in accordance with the law of England and Wales. You and We both agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Contract.